All sales are final. We only accept returns when we made a mistake: the item arrived faulty, damaged, or is not what you ordered (wrong item, size, or color).
Reporting a problem
- Email team@reignorita.com within 14 days of delivery.
- Include your order number and clear photos of the item and the issue.
- Please don’t send anything back before we reply. We’ll confirm next steps and where to send it.
Conditions
- The item must be unworn, unwashed, and in the condition you received it, with tags attached where possible.
- Items damaged after delivery or through wear and washing aren’t eligible.
Return shipping
When the mistake is ours, we cover return shipping. We’ll email you a prepaid label or reimburse the cost.
Refunds and replacements
- Once we receive and inspect the item, we’ll send a replacement or issue a refund, whichever you prefer and we have in stock.
- Refunds go back to your original payment method within 5–10 business days of inspection. Your bank may take a few extra days to show it.
- Original shipping charges are refunded when the error was ours.
Pre-orders
Pre-orders follow the same policy once they ship. To cancel a pre-order before it ships, email us; see our Terms of Service for details.
Questions
Email team@reignorita.com.